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Meet Hoople's New Chief Operating Officer

Tuesday 17 November 2020 12.44pm

It’s the people, the enthusiasm, Hoople just is the best company” said Audrey Clements, Hoople’s new Chief Operating Officer. Audrey has been part of Hoople’s journey from the start, almost 10 years ago. Joining us as a finance manager from Herefordshire Council in 2011, Audrey was intrigued by the idea of Hoople, saying “I loved the vision, I loved the possibilities”.

Audrey studied Accountancy and Finance at Brighton University, declaring “I’ve always had a passion for finance”. After university, Audrey went to work within the finance team at John Lewis Partnership, by starting on the shop floor selling she learnt the importance of understanding  the  core of the business, and when required it’s all hands to the deck to deliver service, this is something she sees in the Hoople staff.  

Audrey has lived in Herefordshire for the past 25 years, working first at Bulmer’s then Herefordshire Council. When Hoople was founded in 2011, Audrey choose to move to Hoople, and with the initial task of setting up the first cost centre codes for Hoople, she stated “The transactional finance cost centre had to be an even number because even numbers are my favourite!”

I wanted someone who had been on Hoople’s journey to become the new Chief Operating Officer,” Audrey stated. Her passion for Hoople is clear, with the vision to make Herefordshire a better place by developing local people and local businesses. Hoople is a private limited company owned by our Shareholders, Herefordshire Council and the Wye Valley Trust, and Audrey plans to develop the services we deliver to our Shareholders to ensure we are delivering the best possible service. She recognises that with Hoople’s ability to be flexible yet dynamic with our decisions, we are able to bring ideas to life to offer the best possible solutions for our shareholder’s needs. “Hoople has the ability to be a very key partner and we are so lucky to have an interested and invested board,” Audrey said.

Audrey’s favourite part of working for Hoople is the people, and is hugely grateful to all staff at Hoople having taken on a larger volume of work with the Covid-19 pandemic. “The staff at Hoople are amazing, everybody is prepared to go above and beyond. When you hear the amazing stories about what our staff have achieved, why would you not want the opportunity to be a part of that?” Audrey questioned.  Increasing employee engagement is important part of Audrey’s plans going forward, with the aim to ensure that all the staff across Hoople feel they have a sense of purpose and pride in our company. “I want all staff to feel that they have a career at Hoople, I want to create opportunities to help staff progress on their chosen career path,” Audrey said, “All our staff and customers should feel like they are part of our journey.”

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