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Revenue and Benefits team are shortlisted for three national awards!

Tuesday 23 July 2019 12.55pm

The Institute of Revenues Ratings and Valuation (IRRV) has shortlisted the Revenue and Benefits team for three Performance Awards, excellence in innovation, excellence in staff development and most improved team. The IRRV is a nationally approved awarding body for vocational and examination based qualifications in the revenues and benefits field.

1. Excellence in innovation shortlisting due to the introduction of ‘Hub’ working where specialists in each work area sit together to process end to end, in real time which streamlines workloads and significantly improves the customer journey.

2. Excellence in staff development shortlisting due to always looking to improve, supporting the new IRRV apprenticeship scheme, having a specialist induction process, providing staff mentoring and promoting from within.

3. Most improved team shortlisting due to council tax and business rates collection rates hitting a five-year high in 2018/19, consistently performing above SLA targets, successful restructure and evidence of real improvements following the introduction of a staff suggestion scheme.

Well done team, there was fierce competition this year so this is a fantastic achievement. An on-site visit will be completed soon and the winners will be announced in October.