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Senior Support Worker

Job information
Salary £9.25 per hour
Organisation Aspire Living
Location Leominster
Hours 37.50 hours a week
Closing date 12 April 2019

Job details

Job Title:                Senior Support Worker

Reports to:             Team Leader

Salary:                    £9.25 per hour

Hours:                     37.50 hours a week

Location:                Leominster


Benefits package

29 days holiday inclusive of annual leave


Company sick pay

Paid DBS check

Paid training

Paid travel time


Senior Support Workers mayhave some direct supervisory responsibility and support the Team Leader and Registered Care or Location Manager in fulfilling theirmanagement role. Senior Support Workers, under the direction of their manager, liaise and work in a shared leadership approach with the people supported, their family/carers, circles of support and key stakeholders such as health professionals and social workers.

Main duties

  • Provide support of the highest quality that is entirely person-centred and respects the rights and wishes of each person supported, encourages decision-making and increases independence and personal growth. This may include personal care, administration of medication and application of moving and handling techniques.

  • Support people to take an active role in their community by accessing local facilities and wider community resources.

  • Support your Registered Care / Location Manager and Team Leader in

    • the induction and training of new staff, ensuring that everyone understands and works in compliance with Aspire’s values, ethos, policies and procedures.

    • observations and other activity related to new staff including any required for Care Certificate or probation sign-off, quality assurance or audit evidence.

    • one-to-one supervision meetings with staff, maintaining accurate records of discussion, agreeing objectives and actions in liaison with the manager/team leader.

    • person-centred planning, reviews, monitoring and reporting to evidence targets and outcomes, responding as appropriate to changing and additional needs of each person supported.

    • preparation for and review of person-centred and activity risk assessments as required, ensuring the wishes and choices of the person/people involved are at the centre of the process.

  • Communicate appropriately and effectively with each member of the staff team and be a consistent ‘point of contact’ for any queries or concerns.

  • Follow up with managers any development or training needs of any member of your team, or the team as a whole.

  • Raise any concerns with managers and assist with the resolution of any issues as appropriate.

  • Develop, maintain and actively promote effective relationships with families / circles of support, colleagues in your team and across Aspire, health professionals, local authority officers and other stakeholders.

  • Assist with or support routine internal audit processes.

  • Take part in staff recruitment and selection according to Aspire’s policies and processes, ensuring people the team support have a meaningful involvement in the process and can exercise choice.

  • Contribute to staff performance appraisals as required by the Registered Care or Location Manager.

  • Take part in routine team meetings, recording and reporting as directed.

  • At the direction of and in liaison with the Registered Care or Location Manager, contribute to or support performance management, disciplinary or grievance procedures.

  • Provide information to support the Registered Care or Location Manager / Team Leader to undertake administrative tasks as required including timesheets, billing sheets, mileage, incident reporting etc.

  • Ensure all records are complete and accurate, including monitoring staff compliance with all electronic call monitoring systems used by the team.

  • Assist the Registered Care or Location Manager to ensure all recording and reporting is compliant with all relevant standards including health and safety, the funding body and of the Care Quality Commission.

  • Any other duties, as required by managers and senior managers.


Person specification

Education, qualification and training

  • NVQ 3 in Health and Social Care, working towards or willing to work towards

  • Good numeracy and literacy skills eg GCSE Maths and English or equivalent

  • Good level of IT Skills

Experience, Knowledge and Skills

  • Experience of working with people with a learning disability.

  • Clear, effective and confident communicator with people in any role or level of responsibility in Aspire or externally. 

  • Ability to present information in a clear, concise and accurate manner – both verbally and written.

  • Ability to organise/co-ordinate and facilitate meetings.

  • Ability to work as part of a team but also using own initiative.

  • Able to follow instructions, direction and guidance and seek these as appropriate.

  • Understanding of and commitment to the principles of equality and diversity, particularly in a care and support environment.

  • Understanding of Safeguarding, Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DOLS) and Health and Safety.

  • Ability to work effectively under pressure.

Personal qualities

  • Positive and practical attitude

  • Creative and enthusiastic

  • A good listener

  • Patience and persistence

  • Flexibility

  • Confidence and solutions-focus in face of problems

  • Reflective approach and willing to give, receive and act on constructive feedback

  • Commitment to challenge poor practice and to mentor and support staff towards continuing quality improvement

For more information contact

CVs to  or for more information please contact us on 01432 269406


Hoople Ltd is working on behalf of our Client as a Recruitment Agency.