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Support Worker Level 2

Job information
Salary £17,110 to £17,650 per annum, pro rata, rising to £19,200 per annum, pro rata through performance.
Organisation Home Group
Location Hereford
Hours 18.75 per week part time and 37.5 hours full time
Term/duration Permanent
Closing date 12 pm on 11 June 2018

Job details

Whose life have you changed today?

Home Group's Care and Support services change and save thousands of vulnerable people's lives every single day. Within our inspirational Care and Support team, each individual colleague truly makes a real difference, working together to support our customers to make aspirational and life-long changes. Join us and see what an amazing difference you can make at work every single day!

We have a fantastic opportunity for an enthusiastic and caring Support Worker like you (known internally by us as Support Worker – Level 2) to join our service which provide 1-1 support to customers who have various support needs including mental health, domestic abuse, learning disabilities, substance use and offending behavior.

It can be extremely rewarding to see the impact the support we provide has on someone’s life but don’t take my word for it come and speak to the team if this sounds like something that is interesting to you or if you would like to know more please contact Wendy and she will be happy to meet up and answer any questions you may have.

An experienced Support Worker or Assistant Project Worker, you’ll help change lives for the better by assisting in delivering identified tasks based upon customers’ individual needs and aspirations, as identified within their personal support plans. You’ll liaise with external agencies and work closely with our Senior Support Workers too in assessing and engaging support for our customers. Together you will really make a difference, empowering our customers to develop the independent living skills they need to successfully move on with a positive future.

A bit about you:
We want someone like you, with the passion and motivation for helping vulnerable people make positive and lasting changes to their lives. To flourish in the role, you’ll have a practical understanding of safeguarding, risk assessments, confidentiality and support plans. You’ll be great at managing your own time, working on your own initiative, have strong communication skills and be able to positively influence people from all different backgrounds. It’s important to us that you have the compassion and empathy to work with vulnerable people in a housing related social care setting and we do need you to also have good IT skills too.

We’ll be impressed if you have knowledge of this sector, our customer group and experience of working with hard to reach customers, but don’t worry as we’ll also develop your skills in this too.

It’s really important to us that you have time to what you are really care about; changing customers lives for the better. So to free up your time, you’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go. You’ll also be paid between customer visits and for your mileage too.

This is a brilliant opportunity to work as part of a hardworking, supportive and caring team. Collectively you will support customers to achieve their goals and aspirations but you should be confident working alone and using your own initiative.

We have full and part time roles available. The part time roles involve working every Saturday and Sunday (2 x 7.5 hour shifts) and one 3.5 hour shift each week. We can be flexible on the day worked.
The full time roles involve working on a rota basis (working either 07.30-15.30 or 15.30-21.30) which will include some weekends. All roles include working a share of the bank holidays.

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for.

A bit about us:
We are one of the UK’s largest providers of high quality housing and supported housing services. Through our Care and Support services, we make a real different to the lives of 30,000 vulnerable people in over 500 supported housing, justice and health services each year. Join us and be part of an organisation that changes thousands of vulnerable peoples’ lives for the better every single day

Make yourself at Home:
We have a big role to play in tackling prejudice and discrimination. We want you to be yourself at Home Group and we value everything that makes you unique. We recognise and celebrate your differences and together we make Home Group a special and great place to live and to work.


Not only will you join us with a competitive starting salary, we’ll reward you for doing an amazing job through our ‘reward scene’ benefits package which includes; 

Performance related pay progression which recognises you for your great work. 

Generous holidays starting at 25 days (for full time colleagues), rising 1 day per year up to 30 days, plus bank holidays. You also have the option to purchase an extra 5 days too. We certainly tick the box for being able to work hard, play hard!

Keep up with the cool kids through our salary sacrifice schemes which include the latest gadgets, cars, cycle to work scheme and season ticket travel loans. 

Manage your diary and work-life balance through our family friendly working policies and tax free childcare vouchers. 

Build your nest egg for retirement through our contributory occupational money-purchase pension scheme with life assurance and long term disability insurance.

Take advantage of our heavily discounted AA membership and gyms. Why not treat yourself whilst making great savings on high street stores, holidays and restaurants amongst many others.

If you need a little help, we have an employee assistance programme for you and your family.

We strongly believe in ‘Home Grown’ development and following a tailored induction, there are a wide range of learning opportunities and progression routes supporting you to be your very best. We really do want you to make yourself at Home!

Reporting to: Wendy Dyer

For more information contact

Want to apply?

Great, all you need to do now is upload a covering letter and your CV by visiting our careers page select vacancies and the type Hereford in the location box. Please do include a covering letter with your CV as otherwise we won’t be able to review your application. We really want to know more about what you will bring to the role, your experience and for you to tell us how you live our values every day. To help, we’ve created a template for both which you can download in the careers section of our website

You can also view the full job description for the role by visiting our vacancies page or by contacting

Hoople Ltd is working on behalf of our Client as a Recruitment Agency.