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IT essentials

Hoople’s ‘IT essentials’ services are designed to keep your technology running day-to-day. All of our packages are flexible to suit your needs and can include all or some of the following:

Desktop support 

Hoople's Desktop Support team can resolve customers' ICT queries and incidents in relation to desktop hardware/peripherals and software both remotely and at customer sites throughout Herefordshire.

The team can also support delivery of customer projects, including computer replacement programmes, accommodation changes, software upgrades and so forth.

The team supports a wide range of public sector and private sector customers including Herefordshire Council, Wye Valley NHS Trust, Herefordshire CCG, GP surgeries and schools. 


Hoople values the importance of good information security practice and procedures, and this is demonstrated in its certification to the ISO/IEC 27001:2013 internationally recognised standards of Information Security (ref GB14/90704), and the UK Government’s Cyber Essentials Plus scheme (ref CEP SAP 34263).

With the alignment of our IT Service Management function to the principles of ISO/IEC 20000, and the implementation of a wide range of information security controls and techniques, we will keep your information safe.


Hoople is constantly researching the market for the latest and best value hardware and software, and is able to provide comprehensive guidance and advice on all aspects of IT purchasing to meet your requirements.