Southbank Close

Our service operates across three bungalows and offers accommodation for up to 13 residents.

We strive to create a warm, family-like environment - a place filled with joy and kindness, where residents feel truly at home and staff feel genuinely valued.

At Southbank, we embrace change to meet the evolving needs of those we support. We’re committed to professional development, offering opportunities for our team to grow, thrive, and build fulfilling careers.

Meet the management team

Kiain has worked in health and social care for the past 30 years, working in different care settings from learning disabilities, mental health, elderly care and also end of life care. He has worked in management for the past 22 years, managing services across Worcestershire and Herefordshire for adults with learning disabilities and complex needs, as well as mental health issues. Kiain has NVQ level 4 in Care Management and the Registered Care Managers award, in addition to an LMA Level 5 in Leadership. "I am passionate about my role as a registered care manager, ensuring a high level of care is provided, supporting and leading my team to achieve high standards, and helping them with their career progression and development."

Kiain Mckean

Registered Manager - Southbank Close
Stephen joined Hoople in 2020, bringing with him over 20 years of senior management experience across Care Quality Commission (CQC) and Ofsted-regulated Further Education (FE) services. He has a proven track record of leading high-performing teams and managing complex, outcome-focused contracts across England and Wales. At Hoople, Stephen is instrumental in the strategic direction of our CQC-registered services. Leveraging his extensive background in care, further education, and welfare-to-work programmes, he ensures our services not only meet but exceed regulatory standards. A key part of Stephen’s leadership has been championing the digital transformation of our care services. Under his guidance, Hoople has embraced innovative technologies to enhance service delivery, improve operational efficiency, and ensure better outcomes for the individuals we support. His forward-thinking approach is helping to future-proof our services and align them with the evolving needs of the care sector.

Stephen Weller

Head of Hoople Care
Alan has been in the care industry for 18 years. He has broad experience over the various care sectors and is passionate about care in general. “I love working directly with people to make a difference and make them feel dignified and valued at all times. It is a pleasure and privilege to be able to work with teams who have the same ethos.”

Alan Bowyer

Operations Manager
Tammy joined Hoople Care as Quality Manager in January 2024, bringing with her many years of experience in the care sector, along with a training and assessing background. Prior to starting at Hoople, Tammy was the Quality & Review Lead for Herefordshire Council. Tammy has a passion for ensuring that those in need of support receive the best care experience possible. She supports Hoople Care to meet CQC standards and legislation, and works closely with the care teams to develop, monitor and support service improvements.

Tammy Moss

Quality Manager