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Service Lead

Job details

Company Description

At Principle Care, we believe that children, young people, and adults with learning disabilities deserve the chance to thrive. Our services are built around each individual, offering Short breaks, and Outreach services designed to unlock potential and nurture independence. With our dedicated staff and commitment to non-restrictive, holistic support, we create safe, inspiring environments. Our approach combines holistic support, consistent care, creativity, and collaboration with families, local authorities, and professionals to build a future where support is empowering and compassionate.

Role Description

We’re looking for a passionate and motivated Services Lead to help drive and develop our services across Herefordshire.

This is an exciting opportunity for someone ready to step into a multi-service leadership role, supporting short breaks, community-based provision, and outdoor programmes for young people with learning disabilities, autism, physical disabilities, complex needs, additional support needs.

This role is not just about managing from behind a desk.

You’ll be:

• Leading from the front (60% in service, 40% operational)
• Supporting and developing teams
• Helping shape and grow services
• Making a real difference to young people’s lives

What You’ll Be Doing

• Providing day-to-day leadership across multiple teams and services
• Ensuring safe, high-quality, person-centred care
• Supporting staff performance, supervision, and development
• Leading on rota planning, staffing resilience, and recruitment
• Supporting incident reviews, audits, and quality improvement
• Working collaboratively with managers, families, and external partners
• Supporting service growth and new developments

About You

We’re looking for someone who:

• Has experience in health & social care (learning disabilities essential)
• Has leadership or supervisory experience
• Is confident supporting teams across different settings
• Understands safeguarding, care planning, and best practice
• Is organised, proactive, and solution-focused
• Leads with compassion, consistency, and confidence

You’ll be someone who is:

• Visible
• Supportive
• Motivational
• Passionate about quality care

Qualifications

Essential:

• Minimum NVQ Level 3 in Health & Social Care (or equivalent experience at this level)
• At least 3 years’ experience working with people with learning disabilities
• Previous leadership or supervisory experience within a care setting
• Strong understanding of:
• Safeguarding (children and/or adults)
• Care planning and risk assessment
• Person-centred approaches
• Full UK driving licence and access to a vehicle with business insurance
• Willingness to participate in an on-call rota and work flexibly

Desirable:

• Working towards (or willingness to work towards) NVQ Level 4/5 in Leadership & Management
• Experience working across multiple services or teams
• Knowledge of:
• Mental Capacity Act (MCA) and DoLS
• CQC and/or CIW regulatory frameworks
• Experience in:
• Staff supervision, performance management, and recruitment
• Service development, audits, and quality improvement

What We Offer:

• Competitive salary
• Company Pension
• Comprehensive induction and ongoing professional development
• Supportive leadership and governance framework
• The opportunity to lead exciting new services and make a lasting difference

How to apply:

If this sounds like the next step in your career, we’d love to hear from you.

Please submit your CV and cover letter via Indeed or directly to: Hannah@principle-care.co.uk

This advert will close on the 30th September 2026

Interviews are scheduled for the 8th October 2026

For more information contact

To apply for the role please follow the link: 

Service Lead - Hereford - Indeed.com

For further information please contact hannah@principle-care.co.uk

Hoople Ltd is working on behalf of our Client as a Recruitment Agency.